“Don’t buy on price alone!” exclaims Andrew Ford, Managing Director of Ford & Doonan.
Having established Western Australia’s most awarded air conditioning company, Andrew’s words definitely carry some merit.
“You get what you pay for” he says. “There is nothing more true than that in our industry”.
In 1985, Andrew Ford, together with Kyle Doonan founded Ford & Doonan.
Image above of Andrew Ford and Kyle Doonan of Ford & Doonan.
Humble beginnings as a two man business selling refrigeration and servicing air conditioning have meant that the core values of Ford & Doonan have remained unchanged for the past 28 years; honesty, integrity and great customer service.
Andrew is inspired and continually driven by other successful business people.
“People who have started with nothing and created something, yet remain "nice people" he says are his inspiration.
A goal orientated person, Andrew loves watching his business grow. At Ford & Doonans headquarters in Kardinya, the company employs 64 full time workers and houses a fleet of 43 vehicles.
A day in the work life of Andrew involves a lot of variation, and always being super busy!
“As Managing Director, I am responsible for most aspects of the company, but I spend a large portion of my days working the ‘Builders Direct’ division of the company” Andrew says.
‘Builders Direct’ links a group of certified and well established builders with Ford & Doonan to help builder’s clients install the best air conditioning system for their homes. A separate consulting and designing department was established to deal with these referrals by the builders. Andrew created this division and “it is now the fastest growing division of the Ford & Doonan business.
When asked why Ford & Doonan has become Perth’s leading air conditioning company, there is no hesitation from Andrew; “The care factor. We genuinely want to install the best quality system, not the cheapest. Our after sales service and support is extremely rare in our industry too”.
Currently, the Daikin ducted reverse cycle air conditioning system is proving to be most popular at Ford & Doonan.
With the mercury already tipping past 30 degrees in Perth, Ford & Doonan expect a busy summer installing and servicing ahead.
And if you’re looking for some hints from an industry insider about the best air conditioner to buy, Andrew offers this advice.
“Choose the reputable air conditioning company first, and then decide on the product that you need that will suit your budget".