ABN 24 613 356 120
All transactions are processed in AUD.
Nestz provides delivery of orders across Australia and within business hours only. Our delivery rates may vary at times and are shown during the order process. All our products are priced in Australian dollars.
Please note that you may receive multiple deliveries from multiple couriers if ordering more than 1 item as they may be dispatched from various warehouses. You may request for a specific time for large item(s) to be delivered, but our carrier partners may not be able to provide you with an exact delivery time for small to medium item(s).
During the checkout process on Nestz, appropriate shipping fees on your order will be automatically added to your subtotal. Please rest assures that there are no additional fees or hidden charges, unless specified prior to purchase.
Please note, Shipping cost is an estimate for Melbourne Only for small items. For rural & interstate, and bigger items' orders, you may be contacted to arrange additional shipping.
What you need to know
Once your order has been dispatched, you will receive your tracking number and other details from us via the email you provided upon checkout if tracking is offered by the courier used to ship your item(s).
You may need to sign a form from our courier partner, depending on the method of shipping you chose, acknowledging your order was delivered and received without any damage or fault and in proper condition. This also applies if you request for your order to be received by a representative.
Please note that the courier may ask for a photo I.D, from your representative such as a driver’s license to ensure that your order is delivered safely.
If you have any special delivery requests or instructions, contact us together with your order number and one of our Customer Service team will get back at you as soon as possible. Please note that there may be extra cost for some special delivery requests.
If you or any representative will not be around to receive the delivery, you can request to leave the goods at a secure location. Please note that for such scenario, Nestz will not be responsible for any damages or lost of the item(s).
Refunds will not be given for freight charges if the order has been dispatched.
Orders are not cancellable once orders has been dispatched. Dispatched orders will be processed in accordance with our return policy
Nestz will not be held responsible in case of situations beyond our control resulting to late or failure of delivery.
We will notify you via the email you provided upon checkout once your order has been shipped. Our courier partner may contact you in order to arrange a suitable delivery time. Assistance from you may be required for item(s) weighing more than 25kg when carrying it from the courier’s vehicle to the front door.
Free Shipping Exclusion
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
WA 6215-6699, 6700-6799
Freight Protection Insurance
Utmost care is given for all our packaging. However, there are instances where accidents may occur. As such, most of our delivery comes with freight insurance for an extra piece of mind. The freight insurance covers all damages or lost during transit. This will provide you with replacement or a refund if replacement is not available for your item(s). Please note that freight insurance is not applicable for item less than $100.
If damages are noticed on the packaging upon delivery, please raise the concern with the driver and make sure that you do not tick the box of “goods received in good condition”. Please contact us at email@example.com together with photograph showing damages on the packaging and the physical item(s) within 2 business days of item(s) arrival. We will then assess the damage(s) according to our policy. Please note that claims after 2 business days of item(s) arrival may not be accepted.
Nestz is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Hassle-Free 14-Day Money Back Guarantee
Our hassle-free 14-Day Money Back Guarantee ensures that you will have the best possible shopping experience with Nestz
We are confident that you will be very satisfied with our products, but if for any reason you changed your mind, you can return your items to within 14 days from the date you receive them for most products. Simply notify us and we will organize courier to pickup from you. Please note that item must be unused and in its original condition and packaging to get a refund less freight charges in accordance with our refunds policies. There are items not covered by this policy and will be noted in the description page of the products.
Returning a Product to Nestz
Contact our friendly Customer Service Team at info@Nestz.com.au if you want to organize a return. We would really appreciate it if you will be able to email us with photographs showing the products still in its original packaging. One of our friendly Customer Service members will get back at you within 24 business hours to provide you with further details on how to return your items to us. Please note that all freight charges are not refundable.
To get refund of your item(s), the following conditions must be met:
You notified Nestz within 14 days upon receipt of your order.
All product(s) are in unused condition and in its original packaging, photographs may be required.
Please note that a fee may incur for re-stocking on some items.
Nestz reserves the right NOT to offer any refund if the product(s) returned is used, damaged, incomplete or not in its original packaging. Any extra charges incur for re-delivery will incur.
Please allow up to 5 business days for your returns to be processed upon receipt on our warehouse. You also have an option to get a refund in the form of a store credit voucher via email in an amount equalling the price you paid for the product, less the freight charges incurred. For items purchased with Free Shipping offer, the original freight charges will incur, please contact us if you wish to find out the relevant freight charges.
The following item(s) are excluded on our Hassle-Free 14-Day Money Back Guarantee policy:
Orders for commercial or non-domestic use
Orders under $100
Made to order products
Pre-Order (ordering out of stock) products
For hygienic reasons, mattresses, bedding, quilt, blankets and pillows are non-returnable
You may cancel your order or part of your order, only before the order has been dispatched. We can offer store credits or full refund to your original payment method. Once items have been dispatched, you cannot cancel them. Please refer to our 14-Days Money Back Guarantee for further information of cancellation after order has been dispatched.
Our products typically come with 12-Months Factory warranty, otherwise stated in the product page. Warranties are provided in accordance with Australian Consumer Law. The warranty date starts from the date of receipt of delivery. If you wish to make a warranty claim, please provide clear photographs or videos showing the problem and contact us at info@Nestz.com.au as soon as possible, we will provide instructions to have it repaired.
The warranty policy does not cover:
Normal wear and tear
Damage caused by improper assembly or modification
Damage, wear and tear cause by improper or lack of maintenance
Damage to packaging only
Minor variations, colour, grain or finish (no two furniture can be exactly the same)
Minor or superficial imperfections
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .