ABN 84 146 928 921
All transactions are processed in AUD.
GoLights.com.au can deliver to any postal address in Australia. We have partnerships with several carriers around the country, and as such have the ability to offer Fast Free Shipping for all orders over $75 (some exclusions apply for NT)
Shipping to the Northern Territory is dealt with differently than other areas in the country. Users from these locations will find that the system will prompt them to call 1300 798 220 for accurate shipping information. We do ship to these locations, however the order will need to be completed over the phone so that shipping costs can be provided. The Free Shipping offer does not apply to NT locations.
There are a small amount of oversized items that we stock, that are not covered by our Free Shipping Over $75 policy. The cost of moving therse extremely large items around the country is prohibitive at times so we have excluded them from the policy. Depending on the item and where it is going the system will inform you what the cost of shipping is. Generally we attempt to absorb as much as 80% of that cost ourselves to ensure that the freight cost users pay is minimal.
GoLights ships into New Zealand and users from this country should call 1300 798 220 to obtain accurate shipping costs and information.
GoLights may also ship to other countries on a case by case basis. International buyers agree to accept full responsibility of goods delivered as our returns and refund policy does not apply to any orders shipped internationally. If items are lost or damaged while in transit internationally GoLights will not be responsible for replacements.
GoLights.com.au is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Please choose carefully before you buy. Retailers are not obliged to offer a Change of Mind refund service.
Retailers do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.Please ensure you have organised a return agreement with the retailer prior to shipping any order items back. You should have:
Please also make sure you provide the following details when returning a product:
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
If you are returning an item because it is faulty or damaged, the retailer will do their best to replace it with an identical product. If item cannot be replaced, the retailer will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .