All transactions are processed in AUD.
Dispatched within 1-2 business days and Delivery within Australia is 3 – 5 business days - please allow extra time to Western Australia.
If no one is available to accept delivery, the goods will be left in front of the place of delivery. Please specify a location to leave the goods if you cannot be home to sign for the goods.
Premium courier service direct to your home or place of work.
In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Milkcan Outdoor Products is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Please choose carefully before you buy. Retailers are not obliged to offer a Change of Mind refund service.
Retailers do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.Please ensure you have organised a return agreement with the retailer prior to shipping any order items back. You should have:
Please also make sure you provide the following details when returning a product:
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
If you are returning an item because it is faulty or damaged, the retailer will do their best to replace it with an identical product. If item cannot be replaced, the retailer will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .