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All transactions are processed in AUD.

Shipping and Delivery Policy

We deliver to most areas within Australia. To find out if we deliver to your area use Online Enquiry Form or email us at or alternatively call us on 1300 025 954.

For Sydney Metro Area we also provide free delivery for all orders over $3000
Shipping costs for orders from Bella Bagno will be calculated after the order has been received, based on the size and weight of the order and on your location. Once the order has been placed, Bella Bagno will be in contact with you to discuss freight costs and payment. Please contact Bella Bagno if you would like an approximate quote prior to placing your order.

Orders ship from New South Wales. Once shipped, you will receive a confirmation email including your shipment tracking number.

Apart from pre-order products, we aim to ship all our orders within 2-3 working days. You can select a delivery day however we are unable to specify an exact delivery time as we use a delivery service for the majority of our deliveries. We deliver Monday to Friday during regular business hours.

Click and Collect Policy

Can I order online and pick up the item(s) from your showroom?
You are more than welcome to pick up your order without delivery fees. We’ll prepare your order within 24 hrs.

Be advised to contact us to arrange a pick up time. Pick up time is by appointment only.

Select ‘Pick Up’ as your delivery method in the shopping cart. Please have your order number with you.

Customer Service Policy

Bathrooms House is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy. Retailers are not obliged to offer a Change of Mind refund service.

Retailers do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

Please ensure you have organised a return agreement with the retailer prior to shipping any order items back. You should have:

  • Email confirmation from the retailer that they’ll accept the return
  • The retailer’s shipping address to return the item to
  • An agreement as to which party (the customer or the retailer) will be responsible for the cost of return shipping
  • Your instructions informing us how you would like the issue resolved.

Please also make sure you provide the following details when returning a product:

  • Your full name
  • Your order number
  • Reason why you are returning the product (please provide accompanying images where appropriate)
  • Your instructions informing us how you would like the issue resolved

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

If you are returning an item because it is faulty or damaged, the retailer will do their best to replace it with an identical product. If item cannot be replaced, the retailer will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.


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