All transactions are processed in AUD.
Shipping costs are an estimate only, additional shipping may be required after purchase.
Fontaine offers delivery Australia-wide. Once an order is placed, Fontaine will be in touch to organise shipping & delivery costs to your location.
Please contact Fontaine directly if you would like a quote on delivery beforehand.
Orders ship from Hallam, Victoria. Please allow 5 - 7 business days for delivery. Once shipped, you will receive a confirmation email including your shipment tracking number.
We also offer Click & Collect on some items from our Hallam and Niddrie stores near Melbourne, Victoria. Simply order online as Click & Collect, and we'll send you an email as soon as the item is packed and ready for collection.
We provide the option to collect your order from our warehouse located in Hallam VIC 3803.
When browsing our online store, you have the option to Click & Collect your order on checkout. This will nominate warehouse pick up. Please note that all orders require 24hrs notice after payment has cleared prior to collecting your order, so if you wish to collect sooner, please make payment via credit card or PayPal as these payment options clear instantly. We will confirm your collection via email, along with all the pick up details, instructions and address.
The warehouse is located at 8-10 Conquest Way Hallam, VIC 3803 and collection of your order need to be arranged 24hrs prior to pick up. Please call 03 9703 1345 to confirm your collection prior to taking the trip down.
Fontaine Industries is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Please choose carefully before you buy. Retailers are not obliged to offer a Change of Mind refund service.
Retailers do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.Please ensure you have organised a return agreement with the retailer prior to shipping any order items back. You should have:
Please also make sure you provide the following details when returning a product:
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
If you are returning an item because it is faulty or damaged, the retailer will do their best to replace it with an identical product. If item cannot be replaced, the retailer will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .