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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

WE SHIP WORLD WIDE - please request deliver costs.

E-Luxury may offer FREE SHIPPING to particular regions on various products listed on this site. Areas that do not apply to the Free Shipping Region an additional transit cost shall be added after the sale depending upon destination. Some Larger items showcased may require a delivery quote prior to your purchase. Please contact eluxury for additional information.

In most cases delivery can be expected between 4-10 days within Capital City areas.

Please provide your best contact number upon checkout, and correct Delivery address, in order to prevent additional courier charges.

Online parcel tracking shall be provided therefore ensure for someone to be at address to accept delivery as courier redelivery charges may be charged.

Eluxury offers a transit warranty against loss and damage, In the event that the goods are received damaged please notify us immediately upon receipt of goods, otherwise the warranty shall be void if e-luxury is not notified of damage on same day of receiving goods.

Customer Service Policy

ELuxury Home is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

E-luxury gladly returns items under the following conditions:
1. Item received not as described
2. Item received with fault
3. Item received damaged during transit
4. Item not suitable

E-luxury completely understands that items may be purchased which disappointingly does not suit or compliment your decor. Under these circumstances e-luxury will accept to return your item for an exchange only *conditions apply
All returns must be approved by e-luxury and the following conditions apply.
1. *Goods must be unused and in original packaging
2. *Packaging must be undamaged and in original condition
3. *Goods must be returned to e-luxury within 7 days of delivery
4. *A 10% restocking fee applies
5. E-luxury will not credit/refund any shipping charges.
6. Buyer is responsible for return costs of item.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .