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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

We have added a standard shipping charge to each product. This shipping charge covers local delivery. Additional freight charges may be applicable for large or heavy items or for shipments to regional and interstate locations. We will be in contact with you after we receive your order to discuss freight charges. Once shipped, you will receive a confirmation email including your shipment tracking number.

Customer Service Policy

Milano Republic Furniture is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

* Returns:

At Milano republic we offer "No Fuss" Money back Guarantee

When you receive your goods and if for some reason you do not like them, we will accept them back and refund your money.Returns will be accepted within 7 days of delivery. However, some conditions do apply.

1. We would like to be notified of your intention immediately via email or phone call.

2. The goods returned under the 7 Day Money Back Guarantee, must not be soiled, worn or used or damaged after the delivery.

3. Returned goods must be in their original condition and packaged in their original packaging.

4. Cost of returning the goods to Milano Republic will be the buyer’s responsibility.

5. Any delivery charges to you the buyer will not be reimbursed.

6. We do not accept exchanges based on colour preferences. Colours may vary slightly from photos taken because of photography or screen colours differences.

7. Milano Republic Pty Ltd reserves the right to change these conditions without notice.

Please remember that we will always try and assist in any way we can with any questions and concerns you might have.

* Guarantee:

Milano Republic offers one year (12 Months) warranty on its products. This warranty covers faulty materials and faulty workmanship. It does not cover misuse and abuse of the product.

We will replace goods that were damaged during delivery but it is the customer’s responsibility to inspect the goods thoroughly and report such damage immediately at the time of delivery either by email or phone.

If an item you purchased is found to be faulty, we will provide a replacement or service and necessary support.

We reserve the option of repairing or replacing any part(s) found to be defective in workmanship for up to a year. Customer should give us reasonable time to inspect and rectify any faults and we will attempt to inspect and rectify faults in quickest possible time.

* Refunds:

When you return faulty goods or goods returned under “7-Day Money Back Guarantee” the goods will be inspected for damage before we can process your refund. Please allow us reasonable time to receive the return, inspect it and process your refund. And remember that we are always ready to help so phone or email or even visit us.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .