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Kimberly James Furniture, is the new Classic Timber Furniture in Adelaide. In the new look Kimberly James Furniture stores you’ll find fresh, on trend sofas, dining tables and bedroom furniture that capture that relaxed modern design aesthetic, still with the same great service, and furniture quality that you associated with Classic Timber. You can still find the quality furniture, built from Australian hardwoods that the business is so well known for. Fittingly they will be marketed under the Classic Timber Furniture brand.
Once you have decided on buying from us there is 4 ways you can place an order:
2. Online (Adelaide, Melbourne and Sydney)
3. By phone
4. Click & Collect (Adelaide)
Stock in furniture stores is constantly changing, many products are in stock and ready to go, but some are on a “back order system” from the suppliers. In the event it is on back order we will give you our best estimate of a delivery date.
We try to maintain stock of our key ranges so that we can deliver immediately.
Once you have selected a product your options then are to pick the product up or arrange for delivery.
COLLECTION (Click & Collect)
Our warehouse is located at 80 Grove Ave Marleston and is open for collections Monday to Saturday 9.30am to 5.00pm.
(All Click & Collect items are collected here)
Cost at check out is an estimate only, if you wish to have a quote prior, please give us a call or send us an email.
We run a delivery service throughout the greater Adelaide area. Costs range from $66 to $88. We can help you organise freight to other parts of South Australia, just ask us.
We will ring you with a delivery time either the morning of the delivery or the night before for a Saturday delivery. We will let you know a 2 hour estimate of when the delivery will occur.
The furniture is normally unpacked at the warehouse and checked over and then covered in furniture wraps and loaded on the truck with all the other deliveries for the day.
The delivery service is a friendly and professional 2 man service where they will put the furniture into the place that you designate and they will take away any rubbish. Let us know before your delivery if the furniture has to go upstairs, small doorways or anything else that might make your delivery extra tricky. That way we can at least work out a plan with you.
There is no cash on delivery services so all orders must be paid for 24hrs prior to delivery.
Some furniture does come unassembled, like beds, wall units and outdoor furniture. This makes it easier to deliver but means someone has to assemble it, if you need us to help you with that, let us know and we’ll advise how much extra it will cost.
Other Capital cities
We have included a flat rate $100 delivery charge to Adelaide, Melbourne and Sydney Metropolitan Areas. Please email us for a rate to all other areas.
Our delivery’s interstate are through contractors. and like other internet products, will be to the ground floor door only. If you have other specific requirements please let us know. Product is able to be delivered unassembled and will be shipped unassembled. You will need to assemble or arrange assembly.
In regard deliveries we would ask that you allow up to 15 working days for in-stock product.
AFTER SALES SERVICE
We stand behind our products and we want you to be happy with your purchase. We provide a complete after sales service and you can call us if you have any queries.
If there is any part of your purchase you are not happy with please let us know.
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy. Retailers are not obliged to offer a Change of Mind refund service.
Retailers do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.Please ensure you have organised a return agreement with the retailer prior to shipping any order items back. You should have:
- Email confirmation from the retailer that they’ll accept the return
- The retailer’s shipping address to return the item to
- An agreement as to which party (the customer or the retailer) will be responsible for the cost of return shipping
- Your instructions informing us how you would like the issue resolved.
Please also make sure you provide the following details when returning a product:
- Your full name
- Your order number
- Reason why you are returning the product (please provide accompanying images where appropriate)
- Your instructions informing us how you would like the issue resolved
Please include the original order confirmation or invoice you received with your product. Also, if you haven’t previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
If you are returning an item because it is faulty or damaged, the retailer will do their best to replace it with an identical product. If item cannot be replaced, the retailer will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.